RETURN POLICY
Return Service Core Rules & Efficient Processing Mechanism
CORE TENET: STANDARD AUDIT, CLEAR BOUNDARY, EFFICIENT PROCESS, FAIR SERVICE
Return Qualification Logic
Our return service is based on product inherent quality attributes and objective use conditions. All return applications triggered by non-human objective problems such as product factory defects and functional abnormalities within the valid cycle can enter the official standardized review process. We strictly separate objective product problems from subjective use problems to ensure fair service judgment.
Product Acceptance Standards
The returned goods need to meet the unified acceptance standard of complete configuration, intact appearance and original packaging retention. No artificial modification, partial replacement and serious use wear are allowed, so as to ensure the objectivity and standardization of after-sales inspection results.
Refund Operation Mechanism
We adopt a closed-loop refund processing mechanism of "receipt-inspection-review-refund". After the product inspection is qualified, the refund will be initiated immediately according to the actual payment amount, and the whole process is electronically recorded and traceable, avoiding manual irregular operation.
Service Boundary Definition
All subjective damage caused by personal use errors and private transformation behaviors are outside the scope of warranty return services. We clarify service boundaries on the premise of standardization to ensure the sustainable and stable operation of after-sales services.